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Q: How long will it take for my application to be processed?
A: Please allow up to two working business days. However if the application is not filled out completely or the property has not been viewed delays can occur. If you are unable to view a property we suggest making notes on the application to the reason why.
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Q: Do I have to complete the application online?
A: No. You can print an application from the website and mail it to us. Keep in mind many of our rentals go quick and mailing will cause delay.
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Q: Does my roommate have to complete an application?
A: Anyone over 18 that will reside in the property must be on an application. All roommate/spouse/cosigner information can be filled out on one application or separate applications.
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Q: Do you check credit?
A: Yes we do. As part of our application screening process we do check credit history.
We also weigh income and many other factors in reviewing your application.
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Q: Where is the listing I saw yesterday?
A: If a listing isn’t on the website then it is under lease agreement and is no longer available.
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Q: Can I put my name on a waiting list?
A: We are unable to provide a waiting list. Check the website often as listings can change anytime.
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Q: Do you allow pets?
A: We are pet friendly in many of our rentals. If a property has restrictions such as no pets or pet size it will be noted in the property description. There is a fee of $125 per pet which is not refundable. Pets are not allowed without management approval.
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Q: Is a lease required?
A: All properties will require a lease.
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Q: How much money do I need to rent a property?
A: At the time of a scheduled lease appointment the deposit and any pet fees are due. With the deposit paid a property can be held for up to 30 days before tenant moves in. However if a tenant is moving in soon the deposit, pet fee and rent would be due the at time of lease signing. The total amount due will be given prior to lease appointment meeting.
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Q: Do you accept Section 8 or Housing Assistance?
A: At this time we do not.
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Q: What payment types do you accept?
A: We accept Check, Money Order and Electronic payments through our resident website.
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Q: Can you hold a place before I apply?
A: Sorry we cannot
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Q: Do I pay first month’s rent and last month’s rent with my security deposit?
A: In special circumstances this may be required.
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Q: How old do you have to be to apply?
A: 18 years old
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Q: Is the deposit refundable?
A: Yes
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Q: Who needs a cosigner?
A: Applicants that have no prior rental history or don’t meet rent to income ratio may need a cosigner.
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Q: How do I pay rent?
A: There are several options to paying rent. The easiest option is to pay online through the resident portal on our website. You can also mail in your rent as well.
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Q: When is rent due and are late fees charged?
A: Rent is due on the first of every month. We do give a 5 day grace period before late fees start to accrue. If rent is paid after the 5th the late fees will be charged beginning the first day of the month. For example – late fees are $4 a day. On the 6th $24 will be charged and $4 a day thereafter until rent is paid in full. If mailing your rent please make sure it reaches the office prior to the 5th for the rent to be applied to your account on time. Our office is not open weekends or holidays so your payment will not be applied to your account until normal business hours resume. We encourage using the secure online payment option.
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Q: I want to move out, but my roommate wants to stay. What do I do?
A: Each person that signs a lease is responsible for all lease terms until the current lease expires. At time of lease expiration the lease reverts to month to month and a 30 day written notice of intent to vacate is required. If a roommate opts to stay at the property any other tenant at that time can move out without any further obligations. If a roommate moves during the initial lease term the lease obligations are still enforced.
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Q: My lease expiration is coming and I want to move out. What do I do?
A: A 30 day written notice is required. A notice can be turned in via the website or mailed. We ask you note when the last day of residency will be and a forwarding address.
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Q: Who is responsible for paying for repairs & maintenance requests?
A: Most maintenance requests are completed by the managing company. However if a repair is needed due to tenant neglect or misuse the tenant can be charged for those repairs.
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Q: How do I schedule maintenance?
A: Our website is the best option for turning in repair requests. However if the maintenance issue is harmful to life or property we do suggest calling.
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Q: How do I turn in emergency maintenance when the office is closed?
A: We do provide an after hour call center that will provide assistance if the office is closed. This is to be used only in case of emergencies such as issues that may be harmful to life or property. All other requests should be turned in through the website.
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Q: What are your office hours?
A: Our office is available Monday-Friday 8:30-12:30 by appointment only and open to the public from 1:30-5:30. We are available by phone 24 X 7 7 days a week.
